Do you store my viewing history?

No, Epix IPTV does not collect or store your specific viewing history. We may collect aggregated, anonymous data on popular content to improve our service, but this data is not linked to individual user accounts.

Is using a VPN with your IPTV service recommended for privacy?

While our service is secure, using a trusted VPN is always a good practice for enhancing online privacy and security. A VPN can help mask your IP address from your ISP and other third parties, providing an additional layer of protection.

How can I delete my personal data?

You have the right to request the deletion of your personal data. You can do this by contacting our support team via WhatsApp at https://wa.me/212714633888. Please note that we may need to retain certain information for legal or financial compliance purposes.

Privacy Policy

Updated as of September 14, 2025

At Epix IPTV, we prioritize your privacy and are committed to protecting your personal details. For any questions or issues about our practices or policies, please don’t hesitate to contact us. contact us via WhatsApp.

1. Data We Collect

Your personal information is collected when you voluntarily register for our IPTV service, inquire about our products, or contact us.

We collect personal data that consists of the following:

Contact Information: Your email address for account creation and communication.
Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we collect or receive is applied in the following ways:

To provide and manage your account. We use your information to create your account and keep it functional.
To process transactions. Your data is used to bill you for using our services.
To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data in accordance with the following legal justifications:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when legal obligations (like tax, financial reporting, or other regulatory requirements) mandate extended storage.

5. Cookies & Tracking Technologies

We might utilize cookies and comparable tracking mechanisms to gather or store information. Primarily, these consist of operational cookies needed for correct website and user portal performance. No intrusive advertising cookies are implemented.

6. Third-Party Services

Third-party vendors, service providers, or agents who perform services for us or on our behalf may receive your data, as they need access to such information to fulfill their responsibilities. Examples include:

Payment Gateways: To process your payments securely.
Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational measures have been implemented by us to safeguard the personal information we process. However, bear in mind that the internet cannot be guaranteed to be 100% secure.

8. Your Data Protection Rights

Based on your location, you might possess the following rights concerning your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To exercise these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

The use of our service is restricted to users who are at least 18 years old. We actively prevent the collection of personal details from anyone under 18.

10. Contact Us

If you need clarification or wish to share thoughts on this policy, kindly contact us via WhatsApp.